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Image Map Business Transformation & Optimization Energy Economics Strategy Data Science Technology Economics Labour Markets & Workforce Strategy Partnership & Deal Strategy

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Labour Market Analytics and Strategy

Labour market information matters – for job seekers, employers, industry, and government. Yet, building an understanding of labour market dynamics today and in the future can be complicated. Knowing how to source and analyze complex and diverse data is critical but numbers can only tell us so much. Reviewing best practice, talking to employers, meeting with employees, surveying job seekers – all help paint a picture of what’s really happening now and over time. Deetken combines our best in class data science skills with our qualitative research expertise to help industry, government, employers and prospective employees to understand their labour markets and – ultimately – to prepare for the future.

Labour market information matters – for job seekers, employers, industry, and government. Yet, building an understanding of labour market dynamics today and in the future can be complicated. Knowing how to source and analyze complex and diverse data is critical but numbers can only tell us so much. Reviewing best practice, talking to employers, meeting with employees, surveying job seekers – all help paint a picture of what’s really happening now and over time. Deetken combines our best in class data science skills with our qualitative research expertise to help industry, government, employers and prospective employees to understand their labour markets and – ultimately – to prepare for the future.

Major Sub-Sectors

Number of Occupations

Workers

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Approach

Deetken understands the value of reliable, up-to-date and updateable labour market information. Employers need to ensure that they will have the right people with the right skills at the right time so that their businesses can thrive.  Prospective employees need to know where to start their careers and what kinds of skills they need to excel. Government and industry need to be armed with information that will help them invest in a sector’s long-term development and prosperity.  

To date, we have helped 7 sub-sectors — within the natural resources, construction, retail, food and beverage services, arts and culture, and public administration sectors — to generate a better understanding of labour supply and demand and shape recommendations on how to source and skill their workforces.  We employ a range of relevant capabilities that we adapt to suit each sector’s particular circumstances.

Depending on the requirement, we lead primary research, including surveys, interviews and focus groups, analyze large and complex datasets using leading big data analysis tools and techniques, facilitate workshops with senior and technical leaders alike, prepare analysis using government-issued datasets in accordance with statistical best practices, and prepare publish-quality final reports. We are fully committed to stakeholder engagement and work closely with our clients through all research and analysis phases.

Results

Through our labour market work, we have provided sector-specific analysis related to, for example:

  • Size and profile of the workforce
  • Income or wages for the workforce
  • Diversity and inclusion in the workforce
  • Main recruitment and retention challenges
  • Factors influencing future demand and supply of workers          
  • Barriers to entry and advancement for the workforce
  • Main skills requirements and gaps in the workforce
  • General perceptions of work in the sector

Based on our analysis, we provide recommendations related to, for example:

  • Opportunities to increase the supply of labour
  • Ways to improve the employee value proposition
  • Recruitment tools and strategies
  • Skills development and career pathway/advancement opportunities
  • Strategies to engage youth
  • Options for increasing employment of traditionally under-represented groups
  • Use of technology to relieve workforce pressures
  • Opportunities to enhance the brand/perception of work in the sector

 

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Strategy and Complex Procurements

Undertaking a major procurement can be one of the biggest challenges that an organization faces.  Whether contracting a service provider to deliver cloud or telecom services, or outsourcing call centre or service desk operations, procuring effective service delivery without waste or unnecessary risk is a high stakes endeavour.  Deetken has been supporting complex procurements since our inception. We know success requires a set of skills that, to some, may seem like odd bedfellows: rigorous economic and financial modelling skills, deep data science capabilities, a strategic mindset, sophisticated interest-based negotiation capacities, a high degree of emotional intelligence, tact and discretion, creative problem-solving, and, well, stamina.

Undertaking a major procurement can be one of the biggest challenges that an organization faces.  Whether contracting a service provider to deliver cloud or telecom services, or outsourcing call centre or service desk operations, procuring effective service delivery without waste or unnecessary risk is a high stakes endeavour.  Deetken has been supporting complex procurements since our inception. We know success requires a set of skills that, to some, may seem like odd bedfellows: rigorous economic and financial modelling skills, deep data science capabilities, a strategic mindset, sophisticated interest-based negotiation capacities, a high degree of emotional intelligence, tact and discretion, creative problem-solving, and, well, stamina.

Major Procurements

Total Deal Value

Major Clients

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Approach

Our experience is comprehensive; we have supported suppliers and buyers in both the public and private sectors. We have worked across the entire procurement lifecycle, from developing options/strategy, supporting market interactions and tendering, and articulating service requirements to developing contract performance regimes, undertaking financial tender evaluation, and leading final negotiations and end of term evaluations.  With typical deal sizes ranging from $0.5 Billion to more than $2 Billion, we have supported a wide range of multi-year procurements in health, IT, financial services, business process outsourcing and major infrastructure.     

While each deal is unique, we are able to draw on an expanding knowledge base of best practices to bring state-of-the-art tools and techniques to the ancient arts of deal structuring and negotiation.    We often leverage our strong track record in economic and financial modelling, financial valuation and structuring, risk management and due diligence. Specifically, we have:

  • developed rigorous and dynamic financial models to evaluate the economics of investments, alternative service delivery models, strategy and businesses;
  • applied simulation and linear programming techniques to evaluate potential contract scenarios;  
  • evaluated the impacts of policy, projects and investments on economic factors such as tax revenues, supply/demand shifts, incomes, labour markets, trade, and industry competitiveness; and
  • applied expert facilitation and workshop techniques and qualitative research methods, including structured and open interviews, focus groups, and surveys, to engage multi-stakeholder groups (e.g. internal, external, executive, management, front-line) in problem-solving and the development of solutions.  

As experts in outcome-based contacting, we are thought leaders in transforming relationships between buyers and suppliers and aligning incentives in ways that lead to win-win solutions. We can design innovative service delivery models, contracts and strategic deals and/or business processes that move beyond conventional agreements and that are responsive to change while meeting or exceeding key performance metrics, including efficiency and quality as well as service and risk.

Results

Our work has contributed to high impact results. Specifically, we have:

  • negotiated the Province’s first-ever outcome-based contract for a $1.6 Billion healthcare-related outsourcing contract
  • introduced the concept of gainsharing into longer-term contracts for both private and public sector clients
  • designed the deal architecture and financial models for the one of the largest procurements of a student information system in Canadian history
  • designed, modelled and negotiated the deal that determined how telecommunications services will be delivered to the Provincial Government, Health Authorities and Crown Corporations over a 10-year period
  • supported private sector clients in winning $~1.5 Billion in new business
  • built the deal architecture and led the financial analysis of the procurement of a public health surveillance system to better manage communicable diseases

 

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Reflections on Other Projects

 

Strategy and Complex Procurements

Undertaking a major procurement can be one of the biggest challenges that an organization faces.  Whether contracting a service provider to deliver cloud or telecom services, or outsourcing call centre or service desk operations, procuring effective service delivery without waste or unnecessary risk is a high stakes endeavour.  Deetken has been supporting complex procurements since our inception. We know success requires a set of skills that, to some, may seem like odd bedfellows: rigorous economic and financial modelling skills, deep data science capabilities, a strategic mindset, sophisticated interest-based negotiation capacities, a high degree of emotional intelligence, tact and discretion, creative problem-solving, and, well, stamina.

Undertaking a major procurement can be one of the biggest challenges that an organization faces.  Whether contracting a service provider to deliver cloud or telecom services, or outsourcing call centre or service desk operations, procuring effective service delivery without waste or unnecessary risk is a high stakes endeavour.  Deetken has been supporting complex procurements since our inception. We know success requires a set of skills that, to some, may seem like odd bedfellows: rigorous economic and financial modelling skills, deep data science capabilities, a strategic mindset, sophisticated interest-based negotiation capacities, a high degree of emotional intelligence, tact and discretion, creative problem-solving, and, well, stamina.

Major Procurements

Total Deal Value

Major Clients

;

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Approach

Our experience is comprehensive; we have supported suppliers and buyers in both the public and private sectors. We have worked across the entire procurement lifecycle, from developing options/strategy, supporting market interactions and tendering, and articulating service requirements to developing contract performance regimes, undertaking financial tender evaluation, and leading final negotiations and end of term evaluations.  With typical deal sizes ranging from $0.5 Billion to more than $2 Billion, we have supported a wide range of multi-year procurements in health, IT, financial services, business process outsourcing and major infrastructure.     

While each deal is unique, we are able to draw on an expanding knowledge base of best practices to bring state-of-the-art tools and techniques to the ancient arts of deal structuring and negotiation.    We often leverage our strong track record in economic and financial modelling, financial valuation and structuring, risk management and due diligence. Specifically, we have:

  • developed rigorous and dynamic financial models to evaluate the economics of investments, alternative service delivery models, strategy and businesses;
  • applied simulation and linear programming techniques to evaluate potential contract scenarios;  
  • evaluated the impacts of policy, projects and investments on economic factors such as tax revenues, supply/demand shifts, incomes, labour markets, trade, and industry competitiveness; and
  • applied expert facilitation and workshop techniques and qualitative research methods, including structured and open interviews, focus groups, and surveys, to engage multi-stakeholder groups (e.g. internal, external, executive, management, front-line) in problem-solving and the development of solutions.  

As experts in outcome-based contacting, we are thought leaders in transforming relationships between buyers and suppliers and aligning incentives in ways that lead to win-win solutions. We can design innovative service delivery models, contracts and strategic deals and/or business processes that move beyond conventional agreements and that are responsive to change while meeting or exceeding key performance metrics, including efficiency and quality as well as service and risk.

Results

Our work has contributed to high impact results. Specifically, we have:

  • negotiated the Province’s first-ever outcome-based contract for a $1.6 Billion healthcare-related outsourcing contract
  • introduced the concept of gainsharing into longer-term contracts for both private and public sector clients
  • designed the deal architecture and financial models for the one of the largest procurements of a student information system in Canadian history
  • designed, modelled and negotiated the deal that determined how telecommunications services will be delivered to the Provincial Government, Health Authorities and Crown Corporations over a 10-year period
  • supported private sector clients in winning $~1.5 Billion in new business
  • built the deal architecture and led the financial analysis of the procurement of a public health surveillance system to better manage communicable diseases

 

:

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Reflections on Other Projects

 

Energy Economics

Debates around energy economics – how we source and use energy resources and the consequences of our choices – are a regular feature of the daily news cycle.  The drivers of supply and demand of the energy sources we depend on are not always easy to understand but directly impact our lives, our communities and our planet.  Deetken has worked with project developers, policy makers, local communities and industry to shape energy policy, conduct project and investment due diligence, and negotiate co-investment agreements.  We have earned the trust of these groups and developed an extensive track record in leading or supporting infrastructure investments in solar, hydro-electric, co-generation, natural gas, fuels and energy efficiency.

Debates around energy economics – how we source and use energy resources and the consequences of our choices – are a regular feature of the daily news cycle.  The drivers of supply and demand of the energy sources we depend on are not always easy to understand but directly impact our lives, our communities and our planet.  Deetken has worked with project developers, policy makers, local communities and industry to shape energy policy, conduct project and investment due diligence, and negotiate co-investment agreements.  We have earned the trust of these groups and developed an extensive track record in leading or supporting infrastructure investments in solar, hydro-electric, co-generation, natural gas, fuels and energy efficiency.

In Due Diligence and Deal Structuring

Major Energy Company Partners

Renewable Energy Project Investments

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Approach

Deetken has been providing analysis, modelling, and negotiating support in the energy sector for close to a decade.  Over this period, we have frequently acted as the Provincial government’s core economic advisors and financial analysts on high-profile decisions relating to British Columbia’s natural resource industries. Our in-house skillset and breadth of experience has been leveraged by governments, industry groups and proponents to help understand and solution complex issues in the renewable and conventional energy markets, including solar energy, run-of-the-rivers hydroelectric energy, natural gas, marine fuel, and gas and diesel.

We have extensive experience in using data to understand the impact of market conditions and factors such as transportation costs, capital costs, and market structures on energy markets.   We are able to evaluate the impacts of energy-related policy, projects and major investments on economic factors such as tax revenues, supply/demand shifts, incomes, labour markets, trade, and industry competitiveness.  We use advanced simulation and machine learning capabilities to model small and large energy infrastructure projects and assess their broader economic implications.  

Results

  • Undertook a LNG competitiveness review that facilitated recent policy decisions and significantly influenced the final investment decision of LNG Canada with respect to its $40 Billion investment in British Columbia
  • Acted as key economic experts for the BC Utilities Commission (BCUC)
  • Led the economic modelling for many run-of-the river hydroelectric facilities in remote regions in Canada
  • Estimated the financial and economic impacts of the North West transmission Line, the North East transmission line, and the Robson Valley transmission line for BC Hydro
  • Undertook due diligence and deal structuring and invested in some of the largest renewable energy production facilities in Latin America, including the largest solar facility in Central America

 

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Resource Planning Using Data Science

Knowing how, when and where to allocate staff resources may affect an organization’s effectiveness. When the delivery of critical services is on the line, getting this mix right is vital. Deetken combines our commitment to quantitative rigour with our ability to understand our clients’ unique services, processes and users to develop analytical solutions that support effective resource allocation.

Knowing how, when and where to allocate staff resources may affect an organization’s effectiveness. When the delivery of critical services is on the line, getting this mix right is vital. Deetken combines our commitment to quantitative rigour with our ability to understand our clients’ unique services, processes and users to develop analytical solutions that support effective resource allocation.

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Approach

Deetken has helped a variety of clients understand the true sources of their workload and the relationship between workload, client demand, processes and policies, and resources.  Our clients have used this is newfound transparency to make data-driven decisions to ensure they have the staff resources they need to deliver on their core mission and mandate. We often work with clients who need to be able to respond to unpredictable service levels, meet diverse customer/user needs, and adhere to non-linear or iterative processes.  We know that if we don’t account for variability, our analysis will be flawed and, when the needs of vulnerable populations hang in the balance, the cost of error can be unacceptably high. The tools that we leverage allow us to account for the unique requirements of each of our clients, and can range from an easy-to-use Excel model to a web-based product that enables near real-time analytics and predictions. 

For example, for a safety organization, we developed an analytical model that connected demand for services with management decisions related to business processes, resourcing, and service levels. This tool was used to help organizations struggling to allocate staff to meet critical situations where citizen safety was at risk.  For an organization seeking to transform its service delivery model for adults with disabilities, we modelled the workforce implications and staffing requirements for a new case management role and estimated the number of these roles required across the province.  

Across all our resource planning and optimization projects, we are able to draw on our economic modelling and data science toolkit to, for example, develop predictive workload simulations and identify critical resource gaps and related risk factors.  When more qualitative engagement is required, we conduct interviews and consultations across an organization to build a deep understanding of how work gets done and to identify opportunities to optimize workflow, decision-making and reporting processes.  Ultimately, our findings help management make fact-based policy, process, and resource decisions. 

Results

Through our resource planning and optimization work, we have:

  • Provided data-driven results to inform key management decisions including financial plans, and resource allocation strategies such as mobile response, policy development, business model transformation and service standards 
  • Identified and prioritized workload streamlining opportunities to free up staff time to focus on client service activities and/or speed up service to clients
  • Deployed several near real-time resource allocation models for use by centralized teams as well as geographically diverse executives
:

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Reflections on Other Projects

 

Resource Planning Using Data Science

Knowing how, when and where to allocate staff resources may affect an organization’s effectiveness. When the delivery of critical services is on the line, getting this mix right is vital. Deetken combines our commitment to quantitative rigour with our ability to understand our clients’ unique services, processes and users to develop analytical solutions that support effective resource allocation.

Knowing how, when and where to allocate staff resources may affect an organization’s effectiveness. When the delivery of critical services is on the line, getting this mix right is vital. Deetken combines our commitment to quantitative rigour with our ability to understand our clients’ unique services, processes and users to develop analytical solutions that support effective resource allocation.

;

Learn more about this project

Approach

Deetken has helped a variety of clients understand the true sources of their workload and the relationship between workload, client demand, processes and policies, and resources.  Our clients have used this is newfound transparency to make data-driven decisions to ensure they have the staff resources they need to deliver on their core mission and mandate. We often work with clients who need to be able to respond to unpredictable service levels, meet diverse customer/user needs, and adhere to non-linear or iterative processes.  We know that if we don’t account for variability, our analysis will be flawed and, when the needs of vulnerable populations hang in the balance, the cost of error can be unacceptably high. The tools that we leverage allow us to account for the unique requirements of each of our clients, and can range from an easy-to-use Excel model to a web-based product that enables near real-time analytics and predictions. 

For example, for a safety organization, we developed an analytical model that connected demand for services with management decisions related to business processes, resourcing, and service levels. This tool was used to help organizations struggling to allocate staff to meet critical situations where citizen safety was at risk.  For an organization seeking to transform its service delivery model for adults with disabilities, we modelled the workforce implications and staffing requirements for a new case management role and estimated the number of these roles required across the province.  

Across all our resource planning and optimization projects, we are able to draw on our economic modelling and data science toolkit to, for example, develop predictive workload simulations and identify critical resource gaps and related risk factors.  When more qualitative engagement is required, we conduct interviews and consultations across an organization to build a deep understanding of how work gets done and to identify opportunities to optimize workflow, decision-making and reporting processes.  Ultimately, our findings help management make fact-based policy, process, and resource decisions. 

Results

Through our resource planning and optimization work, we have:

  • Provided data-driven results to inform key management decisions including financial plans, and resource allocation strategies such as mobile response, policy development, business model transformation and service standards 
  • Identified and prioritized workload streamlining opportunities to free up staff time to focus on client service activities and/or speed up service to clients
  • Deployed several near real-time resource allocation models for use by centralized teams as well as geographically diverse executives
:

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The Deetken Group
Suite 500 -- 210 W. Broadway
Vancouver, British Columbia
Canada V5Y 3W2

+1 (604) 731-4424