Overview
Complex projects require competent execution.
At Deetken, we help organizations manage complex projects and navigate organizational change so they can achieve success – often under severe time constraints. We know that any transformation – whether it be the introduction of a new policy, service model or technology or the re-organization of a department or an entire organization – requires business acumen, competent leadership, solid project management, and refined change management skills. It also requires effective governance, thoughtful engagement of stakeholders and a careful assessment and management of risks and opportunities.
Service Offerings
Program and Project Management
We believe that successful project management requires expecting the best, planning for the worst and preparing for surprises. Deetken’s strong team of program and project managers apply best practices in project management to shepherd an organization’s goals and objectives from paper to practice. We develop full scale project plans, charters, risk management frameworks, and all related key tools that anticipate challenges while enabling an organization to meet important milestones and deliverables.
Service and Contract Transitions
Transitioning to a new service delivery model or to a new service provider can be a stressful undertaking for any organization. Deetken helps organizations successfully manage these transitions by building strong, yet flexible transition plans, sound governance structures, effective dispute resolution processes and collaborative, trust-based relationships with project stakeholders. We work closely with all parties throughout a transition to ensure there is a common understanding of the transition and its timelines as well to provide training and skills building to ensure a smooth transfer of knowledge and responsibility.
Risk Management
Risks are an inherent part of every project. Deetken’s program and project managers are skilled in assessing, mitigating and monitoring risk to a planned project or initiative. We develop risk management frameworks that are focused on finding problems quickly and establishing effective escalation and resolution processes.
Organizational Change Management (OCM)
Deetken’s OCM team are Prosci® change management certified and have a combined 30 years of experience leading and supporting complex change management initiatives for public and private sector organizations. We understand the human side of change and can help your people embrace change and mitigate organizational risk to realize your change objectives.
Governance Frameworks
Project plans and transitions require strong, transparent governance. Deetken has experience developing governance structures, including governance principles, terms of references, accountability and decision matrices as well as leveraging existing governance structures to ensure all stakeholders’ interests are represented and there is clear and transparent ownership and accountability for a project or transition.
Stakeholder Analysis & Engagement
Deetken has led numerous stakeholder engagements – both large and small – using a variety of methods from online and telephone surveys to virtual and in-person workshops, focus groups, town halls and information sessions. We use engagement as a means to foster a sense of ownership among participants to surface and to validate recommendations for moving forward.
Communications
Deetken’s communications specialists are skilled at providing communications and engagement leadership and support to a wide variety of client initiatives from procurements and transitions to program or service delivery re-design.
Facilitation
We are skilled in a variety of facilitation techniques to assist organizations – from executives to frontline workers – in planning and decision-making. Our facilitation approach is focused on designing a process that encourages participation and ownership from everyone involved to achieve a shared goal.
Digital Transformation and Interoperability
Technology is accelerating the pace of change in business and the workplace. Deetken’s senior IT professionals have decades of experience helping public and private sector organizations navigate these changes. We can lead full-scale IT implementations as well as support ongoing transformations through the development of technology roadmaps, business cases, systems and needs assessments, project management, vendor management, and process design. We understand the change management implications of major technology transformations and can help manage stakeholder expectations from conception to implementation.
Organizational Wellness and Belonging
Deetken offers a comprehensive suite of services to help organizations improve their organizational health and create a culture of belonging, where diversity thrives. Our expert team includes indigenous, BIPOC and LGBTQ2+ community members, as well as experts in workplace respect, mental health, workplace bullying and conflict management. Together, we partner with organizations to create tailored DEI strategies, training programs, policies and more.
Business Writing
Deetken regularly prepares a wide variety of professional documents from final reports and presentations to research reports, business cases, concept cases, end-of-term assessments and Treasury Board submissions. We have also produced a wide range of public-facing reports and are skilled at communicating complex topics in a simple manner that is accessible to diverse audiences.
Business Analysis
Deetken’s business analysts provide support to a wide variety of client assignments from complex procurements and transitions to major IT implementations. Depending on the assignment, we can help define a project’s scope, define risks and validate assumptions; lead discussions and workshops; support the redesign of business processes; facilitate business and technical requirements gathering; and more.
“… please extend our appreciation and compliments to the team that worked with you on the review and report compilation – it is hands down one of, if not the, best consulting engagements we have commissioned.”
Vice President, Provincial Health Authority
Our Work
Case Studies
Organizational change management for a major social services transformation
Case Study
